Information & Privacy

Ordering & Payment

Our website provides a secure method for you to place you orders. We encourage you to place your orders online for the ease, most up to date inventory, and real-time payment processing. In lieu of placing an order online, we are available to take your order over the phone or via email. You can reach us by phone at 0403 925 306 or email us at Lesley@thelittlekidzcloset.com.au.
The following payment methods are accepted by our online store: Credit Card (MasterCard, Visa, and AMEX), Direct Bank Deposit, Money Order
All prices shown throughout our website are in Australian dollars unless otherwise noted.
If you choose direct deposit, please make payments using the order number as your reference to: The Little Kidz Closet, BSB: 802-876, Account: 101320.
If you choose money order, please make payments using the order number as your reference to: The Little Kidz Closet, P.O BOX 203, Silverdale NSW 2752
For money order and direct deposit, funds need to be received within 14 days of purchase. If funds are not received within this timeframe you will be contacted and the order may be cancelled. Your order cannot be dispatched until all funds are cleared.

Delivery

In order to ensure quality timely delivery of the items you ordered from our store, we deliver by Australia Post and Fastway Couriers. We will endeavour to choose the most economical method for shipping your order while taking into account the parcel size and delivery time requested. If you wish to select a specific delivery method, please make sure to include those details in the comments of your order.
For most of the items in our catalogue, our store will automatically calculate the Australian shipping price at checkout. Most clothing orders and those under 500g will be delivered Australia-wide for $7.50. Larger and heavier items will have higher delivery costs.
Please note that furniture and large items will not have a delivery cost applied at checkout. Please contact us prior to purchasing furniture of larger items for freight costs so we can find the best shipping at the lowest price for our customers.
In addition to our standard delivery , we offer an optional delivery method of Express Post for the order that just cannot wait. If selected, orders under 500g will be delivered Australia-wide for $9.95
Most orders will be dispatched within 1 business day of payment being processed. Please allow 2-4 weeks for furniture delivery.
If you wish to purchase from our store from overseas, please contact us via email for shipping prices and delivery times to your area before checkout.
We offer Free Delivery on all order over $150.00. Please note that this applies to clothing only. However, large clothing orders may result in a charge at checkout, but this will be refunded prior to your order being dispatched.
For that perfect gift you want sent to send, we now offer free gift wrapping. All items are wrapped in a premium gloss white page with ribbon. To ensure we make sure the card is perfect, please note the recipient’s name and the message is in the additional comments field at checkout.

Returns/Exchanges

We understand that shopping online is different from shopping in a traditional store. We will gladly exchange your item if for some reason you are unhappy with your purchase. We must insist though that the item is returned in the original packaging, unworn, unwashed with all tags attached within 14 days. Please note we do not except returns on sale items, and there may will be an additional delivery fee applied to exchanged items.
As part of our quality control procedures, all items are checked thoroughly when packed for dispatch. In the unlikely event that your item be damaged or faulty, please notify us immediately.
Please forward all returns to: The Little Kidz Closet, P.O. BOX 203, Silverdale NSW 2752
While we take every effort to ensure your delivery is received by you securely, we cannot be responsible for items that are misplaced by Australia Post.
Treehouse Furniture Policy: If an item is damaged or faulty, please notify us within 7 days of receipt. The wholesaler will replace or refund any faulty products and pay for the return freight, on receipt and evaluation of the goods. Please include a written documentation as to what is wrong with the goods. Customer Service will issue you with a Return Authorization Number. If you want to exchange an item for any other reason, you will be required to pay the freight to return the items and we should receive the goods back in the original, unopened packaging within 14 days. Please include a copy of your order confirmation when returning goods.
Lilly Lolly Furniture Policy: Refunds/Exchanges are authorised if your order is returned in the original packaging, unused, unwashed with all tags attached within 14 days. Please include a copy of your order confirmation when returning goods. Refunds apply in accordance with consumer legislation and in the case of faulty garments.

Privacy

We understand the importance of privacy when shopping on line. We will respect your privacy and will keep all of your personal details secure and confidential. Any information you give to us is only used in the course of processing your order. We do not sell, exchange, or disclose your personal details unless required by law.
As part of our privacy and security commitment, our store utilises a 128-bit SSL encrypted secure payment gateway through St. George Bank.

Our Content

All content (images, descriptions, pricing, etc.) on our website may not be copied or used without our express written consent.